Frequently Asked Questions

BotifyPro is a leading AI chatbot development company specializing in custom chatbot solutions for businesses. We offer comprehensive services including custom chatbot design and development, AI training with your business data, seamless platform integrations, ongoing support and maintenance, performance monitoring, and custom feature development.

Development time varies based on complexity and requirements:

• Simple chatbots: 2-3 weeks
• Medium complexity: 4-6 weeks
• Enterprise solutions: 6-8 weeks
• Rush projects: Available with additional fees

We provide detailed timelines during our free consultation based on your specific needs.

We integrate with a wide range of popular platforms and can create custom integrations:

• Messaging platforms: WhatsApp, Facebook Messenger, Telegram, Slack
• Business tools: Microsoft Teams, Discord, Zendesk, Freshdesk
• Web platforms: Websites, mobile apps, e-commerce stores
• CRM systems: Salesforce, HubSpot, Pipedrive, custom APIs
• Social media: Instagram, Twitter, LinkedIn

Yes! We offer comprehensive support and maintenance packages including:

• 24/7 monitoring and uptime guarantee
• Regular performance optimization
• Technical support and troubleshooting
• Regular updates and feature enhancements
• Data backup and security monitoring
• Training and documentation updates

Absolutely! We can train your chatbot using various types of business data:

• Company documents: PDFs, Word docs, presentations
• Knowledge base: FAQs, help articles, manuals
• Product information: Catalogs, specifications, descriptions
• Customer service data: Chat logs, support tickets, common queries
• Website content: Blog posts, product pages, about us
• Training materials: Employee handbooks, procedures

We ensure all data is processed securely and in compliance with privacy regulations.

We use cutting-edge AI technologies and platforms:

• Large Language Models: GPT-4, Claude, and other advanced models
• Natural Language Processing: Custom NLP pipelines for specific industries
• Machine Learning: Custom models trained on your specific data
• Conversation Management: Advanced dialogue systems and context handling
• Integration APIs: RESTful APIs, webhooks, and real-time connections
• Analytics: Advanced conversation analytics and insights

Data security is our top priority. We implement multiple layers of protection:

• Encryption: End-to-end encryption for all data transmission and storage
• Access Control: Role-based access with multi-factor authentication
• Compliance: GDPR, CCPA, HIPAA, and SOC 2 compliance
• Regular Audits: Third-party security audits and penetration testing
• Data Residency: Data stored in secure, geographically compliant locations
• Backup & Recovery: Automated backups with disaster recovery plans

Yes! Our chatbots support multiple languages and can:

• Auto-detect language: Automatically identify the user's preferred language
• Multi-language training: Train on data in multiple languages
• Real-time translation: Translate responses on-the-fly
• Cultural adaptation: Adapt responses to cultural contexts
• Supported languages: 50+ languages including English, Spanish, French, German, Chinese, Japanese, Arabic, and more

Our free consultation includes:

• Requirements analysis: Detailed discussion of your needs and goals
• Technology assessment: Evaluation of your current systems and integration requirements
• Strategy recommendations: Custom chatbot strategy tailored to your business
• Timeline estimation: Realistic project timeline based on complexity
• Custom proposal: Detailed proposal with pricing and deliverables
• Q&A session: Answer all your questions about our services

Yes! We offer a comprehensive satisfaction guarantee:

• 30-day money-back guarantee: Full refund if not completely satisfied
• Performance guarantee: We ensure your chatbot meets agreed performance metrics
• Support guarantee: Ongoing support to ensure your success
• Revision guarantee: Unlimited revisions until you're happy with the result

We accept various payment methods for your convenience:

• Credit cards: Visa, Mastercard, American Express, Discover
• Bank transfers: Wire transfers and ACH payments
• Digital payments: PayPal, Stripe, Apple Pay, Google Pay
• Cryptocurrency: Bitcoin, Ethereum, and other major cryptocurrencies
• Payment plans: Flexible payment schedules for larger projects

Yes! We offer attractive discounts for long-term partnerships:

• Annual contracts: 15% discount on maintenance and support
• Multi-year contracts: Up to 25% discount for 2+ year commitments
• Volume discounts: Special pricing for multiple chatbot projects
• Enterprise packages: Custom pricing for large organizations
• Referral program: Earn credits for successful referrals

We provide multiple support channels to ensure you get help when you need it:

• Live chat: Instant support during business hours
• Email support: contact@botifypro.shop (response within 2 hours)
• Phone support: +1 (555) 123-4567 (Mon-Fri 9AM-6PM EST)
• Ticket system: Priority support for technical issues
• Video calls: Screen sharing for complex issues
• Documentation: Comprehensive guides and tutorials

Update frequency depends on your maintenance plan:

• Basic plan: Monthly updates and bug fixes
• Standard plan: Bi-weekly updates with new features
• Premium plan: Weekly updates and priority feature requests
• Emergency updates: Critical fixes deployed within 24 hours
• Feature requests: New features based on your business needs

Yes! We provide you with tools to manage your chatbot:

• Admin dashboard: Easy-to-use interface for basic changes
• Content management: Update responses, add new FAQs, modify greetings
• Analytics access: View performance metrics and conversation data
• Training data upload: Add new training materials and documents
• User management: Control access and permissions
• Support when needed: We're always available for complex changes

We have robust monitoring and response procedures:

• 24/7 monitoring: Automated systems detect issues immediately
• Instant alerts: We're notified within seconds of any problems
• Rapid response: Technical team responds within 15 minutes
• Backup systems: Redundant infrastructure ensures minimal downtime
• Status page: Real-time updates on system status
• SLA guarantee: 99.9% uptime with compensation for extended outages