Refund Policy
Our commitment to your satisfaction
30-Day Money-Back Guarantee
We stand behind our AI chatbot development services with a comprehensive 30-day money-back guarantee. If you're not completely satisfied with your custom chatbot solution, we'll provide a full refund within 30 days of project completion.
Refund Eligibility
Project Not Delivered
If we fail to deliver your chatbot project within the agreed timeframe and specifications.
Technical Issues
If the delivered chatbot has significant technical problems that we cannot resolve within 7 days.
Feature Mismatch
If the delivered chatbot doesn't match the agreed-upon features and requirements.
Service Cancellation
If you cancel your service before development begins, you'll receive a full refund.
Refund Process
Contact Us
Reach out to our support team within 30 days of project completion to request a refund.
Review & Assessment
We'll review your case and assess the issues within 2 business days.
Resolution Attempt
If possible, we'll attempt to resolve the issues before processing a refund.
Refund Processing
If resolution isn't possible, we'll process your refund within 5-7 business days.
Non-Refundable Items
Custom development work that has been completed and delivered as specified
Third-party integrations or services that have been implemented
Training sessions or consultations that have already been conducted
Refunds requested after 30 days from project completion
Partial Refunds
In some cases, we may offer partial refunds based on the work completed and the specific circumstances. Partial refunds are considered on a case-by-case basis and may include:
- Proportional refund based on the percentage of work completed
- Refund minus any third-party costs already incurred
- Refund minus reasonable administrative fees (up to 10% of the total project cost)
Contact Information
Email Support
contact@botifypro.shop
Response within 24 hoursPhone Support
+1 (555) 123-4567
Mon-Fri 9AM-6PM ESTLive Chat
Available on our website
Instant responseDispute Resolution
If you're not satisfied with our refund decision, you can escalate your case to our management team. We're committed to resolving all disputes fairly and promptly. In rare cases where we cannot reach an agreement, we may suggest mediation or arbitration as a final resolution method.
Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the new terms.